International Journal of Communications Law & Policy

THE PENSION PORTAL TYOELAKE.FI
By Bo Lundqvist

Download the Paper in PDF Format: IJCLP Web-Doc 14-8-2004

Abstract

The pension portal Tyoelake.fi was presented at the eGovernment 2003 Conference at Como, Italy, 7 July 2003. Tyoelake.fi was one of the finalists of the 2003 eEurope Awards for eGovernment in the category “A better life for European citizens”. At the beginning of 2001, the Finnish Centre for Pensions together with all the authorised pension providers of the decentralised Finnish statutory earningsrelated pension scheme, agreed to create a common service portal for the insured. The web service Tyoelake.fi was opened in December 2002. It comprises an extensive and informative web site in three languages, which is open to everyone. The web site contains also information about the earningsrelated pension scheme, which is accessible only to identified users. The objective of developing the service is to create, within the decentralised earnings related pension scheme, a uniform interface for electronic communication with the insured. The following services are available at the current time:

- general information relating to pensions,
- age-profiled advice service for all stages in life,
- a service whereby a client can check his or her contract of employment and own employ-ment details included in the registers and make any corrections,
- a one to one advice service.

Innovative features of the service include the possibilities for authentication: the insured can use a card with PKI technology or the authentication technology of their own Internet bank to confirm identity. The service already reaches approximately 80 per cent of the working population, i.e. the target group. The success of the first stage of the project has enabled the planning of the next stage, which has already started.

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