International Journal of Communications Law & Policy

TEN STEPS TO MASSIVE TAKE-UP OF eGOVERNMENT IN EUROPE
By Charles Lowe

Download the Paper in PDF Format: IJCLP Web-Doc 8-8-2004

Abstract

This paper reviews the main factors driving take-up of eGovernment applications in Europe. It develops ten key actions that, if followed, result in a dramatic increase in eGovernment usage. The work breaks new ground in a number of areas – for example the recognition that the factors affecting take-up fall into two distinct groups. The first is a vital set of preconditions: increasing any of these above a threshold will never in themselves result in a major take-up increase. The second group is a set of factors all of which raise take-up dramatically but which require the first to be in place before they work. The biggest single factor to which insufficient attention is currently paid is sharing of benefits with users – a culture change in Europe to encourage this will result in substantial take-up increases.

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